Terms & Conditions

The access and use of elmslesters.co.uk or https://elmslesters.myshopify.com/ website and related products available through this Website (the “Website”) are subject to the following terms and conditions (collectively, “T&C”). Please read our T&C carefully before placing any order on www.elmslesters.co.uk or https://elmslesters.myshopify.com/ as by using the website, you signify your agreement to be bound by these conditions.

Please note that we reserve the right to make changes to our website, policies, and these T&C at any time. You will be subject to the T&C in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


Elms Lesters®
PO Box 5453
BN50 8LH


All prices are UK Pound Sterling.
If you are ordering from outside of the UK, and are unsure of current conversion rates please refer to: http://www.xe.com/ucc/

UK VAT will not be charged on any items.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Elms Lesters® is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.


Elms Lesters® allows orders to be processed online, simply and securely using our fully PCI Compliant secure payment facility.
Alternatively, ordering can be done by  phone,post, and payment made by Cheque, Postal Order, and is acceptable in UK-Pound Sterling only.
Orders paid for by Cheque, Postal Order, or International Money Order or bank transfer will be sent on clearance of funds.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/ debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/ debit card to use it. Your credit card company may undertake an additional security check to confirm it is you making the order.  All credit/ debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Elms Lesters®, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.


Your order will normally be sent as soon as we receive confirmation of payment. If you wish to request UK ‘Special delivery’, or an International express service, please advise and we will calculate the additional postage.
UK orders should arrive within a week. International orders sent through the regular postal system usually take up to fourteen days.


You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:

For fraudulent purposes, or in connection with a criminal offence or other unlawful activity. To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’ to cause annoyance, inconvenience or needless anxiety


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.


Goods will only be exchanged or refunded if they are damaged or faulty. You must inform us of any damage or fault within 48 hours of receiving your order. Goods should not be returned without having contacted us first. In some countries you may have a statutory right to return goods during an initial cooling off period as an alternative to our Returns Policy.  If you would like to exercise any statutory right of return please let us know.


Elms Lesters® Ltd highly respects the privacy rights of its online users, and guarantees that all information provided is held and transmitted in a protected and confidential environment. For more information please visit our privacy policy to understand our practices.


All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Elms Lesters®® or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Elms Lesters® and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Elms Lesters® or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without Elms Lesters®’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilisation any substantial parts of this website, without Elms Lesters®’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Elms Lesters®’s express written consent.


We will not be held responsible for any delay or failure to comply with our obligations under these T&C if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these T&C.